FAQ's
Q. What happens at the meet & greet?
A. The free meet & greet takes about 30 minutes so everyone can meet each other. We will discuss your pet(s) and the services you would like. Then, if you would like us to care for your companion animals, we have you complete an information sheet that includes vet information, emergency contact numbers, feeding requirements, we have you show us where everything is located, get two (2) copies of your house key (one for backup) and accept payment.
Q. What kind of pets do you care for?
A. We specialize in dog and cat care. Other pets requiring minimal care and supervision (e.g. fish, birds, etc.) will be cared for at no additional charge.
Q. Do you have any restrictions on age or breed?
A. We do not have any restrictions on age and we never discriminate on breed alone. We care for puppies and kittens, senior pets and all ages of dogs and cats in between! Every animal we care for has their own unique personality. Since they have different needs and enjoy different things we want to give them individual attention and the best possible care when we come to visit.
Q. Where are the dogs walked?
A. We walk your pups through the neighborhood or at a nearby park and we are always conscientious of waste disposal and leash etiquette. Dogs are never walked off-leash while in our care. Dogs will be walked in most weather conditions; however, they will not be walked during severe storms for the safety of your pet and their walker.
Q. Can you administer medications or take care of other special needs?
A. Yes, we do have experience administering medications including pills and drops. If your pets have any special needs and you are concerned about whether we can accommodate them, please don't hesitate to ask!
Q. Is the company bonded and insured?
A. Yes, we are bonded and insured through Business Insurers of the Carolinas. Proof furnished upon request. We are also a member of Pet Sitters International, www.petsit.com
Q. How are payments made?
A. Acceptable forms of payment are cash, check or electronic via Zelle. Payment is due on or before the start of service and can be left for pick-up on the first visit.
Q. What is your cancellation policy?
A. Dog Walking Clients: A phone call or text is required by 8 p.m. the evening before scheduled service to avoid charges.
Vacation Visit clients and Overnight clients: For regular vacation visits and overnights we require at least 48 hours notice of cancellation or a service charge may apply. Clients leaving later or returning earlier are responsible for the reserved amount of time scheduled.
Holiday Cancellations: With the exception of severe weather, life threatening emergencies or a death in the family, any Holiday cancellation with less than a 7 day notice prior to the start of scheduled service will be charged 50% of the total booking. We request your understanding that Holiday travel is a peak service time for pet care. Holidays are: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day.
Q. Can I make last minute arrangements?
Yes, we will always try to accommodate last minute visits for you whenever possible. Please understand that last minute requests will allow less flexibility in scheduling your requested visit times and walkers/sitters.
Q. What happens if I'm delayed in returning home?
A. We will be happy to accommodate you if you will be arriving home late from your trip. Please contact us right away with any updates.
Q. How are emergency situations handled?
A. We will contact you directly and if immediate medical attention is necessary we will call and transport your pet to the vet on file. If there is an emergency unrelated to your pets we will do everything possible to resolve the situation without disrupting your trip. We will get a hold of your emergency contact and, if necessary, we will contact you.
Q. How do we get started?
We would love to talk to you more about caring for your companion animals! Feel free to contact us ~ we'll be happy to answer any questions you may have.
We offer:
*Dog walking & potty breaks
*Kitty Care
*Pet Sitting
*Overnight care
*Pet taxi
*And more!